Project Management Services
Black Label Solutions has a strong project management and implementation methodology, and resources with a high degree of expertise. We understand the challenges and risks of successfully completing a solution rollout, and provide ways to mitigate such concerns.
Installation and Implementation Services
Our comprehensive implementation services strengths are:
- Our implementation methodology; which is based on a proven phased approach
- Our depth of experience; gained through the project management and implementations of a diverse range of projects in the independent and multi-site environments and the resolution of the challenges presented
- We offer an end-to-end managed service offering; from store all the way through to hardware support and maintenance.
24 x 7 Support Desk
Black Label Solutions provides a 24 hour, 7 days a week support desk for logging, tracking and resolution of your hardware and software issues with detailed reporting on the types of issues that have been raised.
Consultancy Services
Our consultants at Black Label Solutions are committed to excellence when it comes to service delivery and continual process improvement, and have a proven track record for being able to design and roll out solutions across multiple sites throughout the country.
Maintenance Services
Black Label Solutions offers extensive hardware and software maintenance plans for your hardware to ensure the impact to your business is minimal in the event of hardware failure. Our plans include, but are not limited to, options such as:
- Hot swap hardware
- Onsite engineers
- Return to base warranties
- Smart couriers
- Technical problem solving
- Spare hardware swap pools
We will work with your business to determine the appropriate level and length of cover that suits your requirements.
All our hardware and software maintenance services are managed by our 24 x 7 help desk to track the issue from inception right through to closure.
